Returns and RefundsPolicy
At CASVA, we are committed to delivering high-quality products and ensuring customer satisfaction. Below, we outline our Returns and Refunds Policy to provide a clear and transparent purchasing experience.
1. Conditions for Returns
Customers may request a product return if the following conditions are met:
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The product has manufacturing defects or operational failures not attributable to misuse.
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The customer receives a different product than the one ordered.
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The return request is made within 7 days of delivery.
Returns will not be accepted under the following circumstances:
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Damage caused by misuse, incorrect installation, or mishandling of the equipment.
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Products showing signs of use, alteration, or missing original accessories.
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Requests made after the 7-day period from the delivery date.
2. Return Request Process
If you wish to request a return, please follow these steps:
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Contact us at admin@casva.net, stating the reason for the return and including photos or videos showing the issue.
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Our team will evaluate the request and, if approved, will coordinate the collection of the returned product.
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Once the product is received and its condition is verified, we will process the refund or replacement within 5 to 10 business days.
3. Refund Policy
If the return is approved, the refund will be issued through the same payment method used for the original purchase.
In the case of a replacement, a new item will be sent at no additional cost.
If the return is not approved, the customer may choose to have the product shipped back to them or assume the shipping cost for the return.
Contact Us
If you have any questions, comments, complaints, or suggestions regarding our Returns and Refunds Policy or our website, please contact us at:
Casva Consulting LLC
Phone: (551) 307-9309
Email: admin@casva.net